"This process is inefficient," one employee might say. Another might complain, "I can't get anything done in the office when the music is blasting." A third might say, "I didn't like how this manager handled my complaint." Another employee might declare, "The company's Facebook didn't portray the company in the right light. I hate it!" These are just a few of the many complaints you might hear if you're an office that's open to employee criticism. It may seem overwhelming to be told what's wrong with your business, how employees could be happier, and the fact that the break room kettle has been broken for two weeks, but complaints are actually beneficial for many reasons - one of which is that it demonstrates that your employees actually care about where they work. It shows it's more than just a job to them.